Boxes and Arrows: Investing in Usability: Testing versus Training: "Investing in Usability: Testing versus Training

by John S. Rhodes

Usability professionals offer so much more than just testing. Usability dollars can be spent in other ways; in fact, I argue that usability training is often a far better investment than usability testing.?Assume that you are in charge of a development project and you have about $10,000 to spend on usability. What would you do? What is the best way to use the money? What will make the project a success? What is the right thing to do for the organization? What will be best for customers?"