Warfel, Todd. “Modeling Organization – Methods for Increasing a System’s Findability,” Message First Corp., 2001.http://messagefirst.com/downloads/ModelingOrganization.pdf


Todd Warfel is a Principal User Experience Architect at MessageFirst in upstate NY. With over 10 years of experience practicing user research, information architecture, interaction/interface design, and usability his work has produced several industry firsts and patented products. His work has included projects for Fortune 500 firms, government agencies, and educational institutions, including Adobe, Albertsons, Apple, AT&T Wireless, Bank of America, Charles Schwab, Cornell University, Dell, EDS, Macromedia, Palm, and Philips Electronics. In 1996, Todd developed DIVE©, a proprietary process for improving products’ ease-of-use. The DIVE process has been used across more than a hundred products, many of which are industry firsts.

Todd is currently working on a PhD in Information Science at Cornell University and has a B.A in English and Cognitive Psychology from Ball State University.